Assigning Devices

The device should be assigned to a user or resource prior to connecting it to your network to ensure that the device can be configured and will function properly.  If the device is connected to the network before it is assigned, the device must be rebooted after the assignment. 

A device must be assigned to a user or resource before that device can be fully managed in Elevate and before it can place and receive calls.  Some configuration options for the device will not appear in CONTROL PANEL until the device has been assigned.

Important: each user should have no more than 5 devices assigned, including Elevate Desktop and Mobile applications. If there are more, it will cause registration and other issues.

To assign a device ordered from Company to a user, follow the steps below:

1. Go to Services > Elevate > Devices > click on the name of the device you want to assign (matching MAC / Serial Number of the device)

2. On the General tab, select the Assign user link.

3. Select the user the devices will be assigned to

4. Click Assign User button to complete the device assignment.

To assign a device ordered from Company to a resource (Resource or Fax resource), follow the steps below:

1. Navigate to Services > Elevate > Resources & Utilities > click on the Resource or Fax Resource name.

2. Select the Devices tab and click the Assign new button.

3. Select any available device from the Device drop-down.

4. Click Assign device.