Differences Between the Deskphone and Computer Modes
The desktop application can be run in two different modes: Computer and Deskphone.
Deskphone mode enables you to enhance your experience by remotely controlling your hardware phone, which is used to place and receive calls.
Computer mode puts the app in Softphone mode, enabling you to place and receive calls using only the Elevate Desktop app.
Depending on the selected mode, various features can be available or unavailable for you in the Elevate application. Features which are not available in the app in Deskphone mode are typically available on the Deskphone itself.
| Computer mode | Deskphone mode |
Application's purpose | Application is both a soft(phone) and a collaboration hub with contacts, call history, voicemail, messaging, meetings, and presence. | Application enhances the calling experience on the hardware deskphone by enabling users to easily manage contacts, review/return missed calls, listen to voicemail, access other communication and collaboration features. |
Placing calls | Calls are placed using the app by clicking on the contact or using a keypad. | Calls can be placed by using the hardware phone.
Also, you can start a call in the app by clicking on a contact or by using a keypad. If auto-off hook is enabled, interaction with the hardware deskphone is not required. |
Receiving calls | Calls are accepted or declined using calling notifications or by tapping a call control button on a supported headset (Yealink, Poly). | Calls are accepted or declined on the hardware deskphone or a headset connected to it. |
Call audio | Computer speaker & microphone or headset connected to computer. | Hardware deskphone or headset connected to it. |
Active call controls for incoming call from call bar and notification |
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Active call controls for an active call from call bar |
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