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Disable Elevate for a User

There are two ways to disable Elevate for a User:

  1. Navigate to the Users > Username > Elevate > General and click Disable Elevate at the bottom of the page and then click Disable Service.

OR

  1. Navigate to the Services > Elevate > Subscriptions > Assign licenses.

  2. Unassign subscriptions from an individual user or multiple users > uncheck Elevate for selected users > Proceed.

  1. Notification window will appear, choose Confirm. The Elevate Subscription license will then become available, but will not be cancelled. Unassigned licenses do not result in changes to the bill.

Note: the phone number assigned to the user will be released and added to the account's number pool.

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