Creating a Hunt Group

To create a Hunt Group:

1. Navigate to Services > Elevate > Groups.

2. Click the Create group button.

3. Enter the Hunt Group settings:

   • Hunt Group Name: Choose an easily identifiable name for the group; for example, Sales or Customer Service.

   • Extension: Type 3-6 digit extension that is not assigned to a user or Hunt Group.

   • Email for voicemail: email address where voicemails directed to hunt group's built-in voicemail box will be sent

   • Ringing Order: Choose how calls will be distributed across agents.

     • Round-Robin: Sends the call to the first available agent in a list, starting the search from the next agent in a circular manner each time.

     • Sequential: Sends the call to the first available agent in a list, starting from the top of the list each time.
       Note: you can move agents up and down in the list to determine their routing priority when using round-robin and sequential ringing order.

     • Longest Idle: Sends the call to the available agent who has been off the phone the longest.

     • Ring-All: Sends the call to all available agents simultaneously.

4. Click the Create button.

5. Confirm charges for this operation on the next pop-up.