Call Groups

Call Groups ensure customers reach your people quickly and efficiently.

• Hunt Groups route incoming calls to specific teams who share responsibility for answering them.

• Paging Groups are used to send pages to specific members assigned. Pages are non-interactive, one-direction, phone calls used to announce a message to a group of members, such as a call holding or that a specific member's presence is required.

• Pickup Groups are a way to associate multiple Users together and allow them to answer calls ringing to other member devices.

• Receptionist Groups can be used to create alternate routing options for an Auto Attendant, based on the time of day; this will occur ahead of the auto attendant itself, during its active hours.

• Auto Attendants are the 'front door' of your phone system, creating a main entry point to guide callers through your company's departments or user directory and connect customers to the right person right away.

The following articles will guide you through how to create and manage your Call Groups