Basic Hunt Groups

A Hunt Group is an automated service that helps with handling multiple inbound calls to your organisation. When callers dial one of the phone numbers that are assigned to a Hunt Group or are directed to the group from an Auto Attendant or User, the calls are automatically distributed to a group of agents who are prepared to answer calls.

Agents are user accounts that are assigned to a Hunt Group. Agents can be in any number of Hunt Groups simultaneously. A Hunt Group with a Ring All order can have no more than 35 agents, and in Hunt Groups with Round-Robin, Sequential, and Longest Idle ring types the number of agents is unlimited. Agents cannot change their own Hunt Group membership or Hunt Group settings. 

Note: Always Forwarding and Busy Forwarding settings on the phones will not work properly with Simultaneous Hunt Groups. It's recommended to have them disabled.

In order to participate as a Hunt Group agent, a user must:

• Have voice services enabled.

• Be assigned to the Hunt Group as a member.

• Log in to the Hunt Group.

The following articles will assist you in creating and managing your Hunt Groups