Greetings

Greetings provide a method to relay information to your caller. You can set up multiple types of greetings that will play at different times during a phone call into your Hunt Group.

The Call flow example explains when each of the greeting types will be played, during the lifecycle of an inbound phone call. Each location where a greeting can play in a call is denoted with an icon for quick reference.

Types of greetings for the callers:

Types of greetings for the Hunt Group agents:

There are following options for the section Music on Hold/Ringing:

1. Ringback tone .OGG (default US ringing sound) — always available for selection

2. Use company selected Music on hold — selected by default

3. Upload new file