Greetings Tab (AHG)

Greetings provide a method to relay information to your caller. You can set up multiple types of greetings that will play at different times during a phone call into your Advanced Hunt Group.

The Call flow example above explains when each of the greeting types will be played during the lifecycle of an inbound phone call. Each location where a greeting can play in a call is denoted with an icon for quick reference.

Greetings for the callers:

Smart greetings are being played right after the Repeating Greetings and are supposed to notify the caller in a queue about the current queue state and expected wait time.
Note: They can be enabled only if Repeating message is specified.

Greetings for the Advanced Hunt Group agents:

There are the following options for the section Music on Hold/Ringing:

1. Ringback tone .OGG (default US ringing sound) — always available for selection

2. Use company-selected Music on hold — selected by default

3. Upload new file