Menu

With Menu options, you can create alternate routing destinations for use in your Hunt Groups. These alternate destinations may be accessed at any time while interacting with the Hunt Group, such as while on hold before an agent answers the phone call.

Click on the Action associated with the button and choose the destination.

Note: it is important that you mention these routing options in your Initial Greeting, Repeating Message and/or Music on Hold, as your customers will not be aware the options exist otherwise.