Receptionist Group

Receptionist Group is an option which forwards incoming calls directly to certain users or phone numbers before call goes to Auto Attendant. This group has its own activity periods (weekly schedule). 

How To Set Up Receptionist Group:

1. Navigate to CONTROL PANEL > Services > Elevate > Auto Attendants > select Auto Attendant to manage > Receptionists > Create Receptionist Group

2. Specify the Receptionist Group Name, Display Name and Ring type.

3. Set up the Receptionist Group Schedule type

4. Set the time frame for the schedule to be active and save changes.

5. Add users/phone numbers and save changes.
   Note: the phone number entered must not be on the account, if it is on the account add them as a user rather than using the Add phone number option.

6. Further destination of a call depends on the rest of the Auto Attendant options.