Auto Attendant
The Elevate Auto Attendant is an automated system that allows callers to navigate through a set of options by pressing keys on a touchtone phone. You can set options to redirect callers to another Auto Attendant, Hunt Group, or to a particular user. Callers can dial an extension anytime if they already know the extension they want to reach, with Dial by extension enabled.
You can have several multi-level Auto Attendants with different local and/or toll-free numbers assigned.
Note: The primary phone number cannot be unassigned from the Auto Attendant. To release the main number, you need to swap it with another spare phone number on the account. Released numbers can be later assigned to a user, a Hunt Group, or any other object on the account. Toll-free numbers cannot be used as primary users' numbers.
The basic steps for setting up Auto Attendant are:
Enable the Auto Attendant and assign a phone number.
Assign additional phone numbers for your Auto Attendant.
Add Receptionist Groups which is an option that forwards incoming calls directly to certain users or phone numbers before the call goes to Auto Attendant.
Set up Auto Attendant Schedule so the menus would switch automatically.
Set up Auto Attendant's timeout setting which defines the amount of time from the point the greeting finishes playing until the Auto Attendant directs the call to the selected timeout setting.
Set Business Hours options that will correspond to the keys caller’s press.
Set up Events that override the usual schedule on a monthly/yearly basis.
Record and upload a greeting, which tells callers what the menu options are.
Set up Auto Attendant Voicemail.
Verify Auto Attendant setup.
Delete Auto Attendant if it is no longer needed.
Enable Call Routing Override if it is needed to re-route the Auto Attendant to one phone number/extension.
Note: if your Auto Attendant menu has options to redirect callers to a particular user or Hunt Group, you need to assign phone number and extension to the user or create the Hunt Group before setting the Auto Attendant option.
The following articles will guide you through enabling and managing auto attendants