Resource Accounts
A Resource is treated as a type of virtual user; when created it can be assigned to any devices provisioned in the Device tab, as a User. This allows the device to gain additional features from the Resource:
Direct dial number(s)
Configurable outbound caller ID
Call forwarding settings
Voicemail
Location of resource; carries over to Emergency Address of device.
The following articles cover how to create and manage Resource Accounts: